Terms & Conditions

  • Last update: 21st August 2019

Eligibility

You must be of legal age by the state you are in to purchase the Happease products. It is your responsibility to know whether you are legally able to purchase the Happease products.

The Site and Services are available to and may only be used by individuals or entities who can form legally binding contracts under the law applicable to them.

Without limiting the foregoing, the Site and/or Services are not available to persons under the age of 18 (“Minors“). If you are a Minor, You may not use the Site and/or Services; your continued use of the Site and/or Services constitutes your representation that you are not a Minor.

We reserve the right (but are under no obligation) to request proof of age at any stage, to verify that you are not a Minor. For the avoidance of doubt, we shall not be responsible for any unauthorized use by Minors of the Site and/or Services in any way or manner.
You understand that laws regarding financial contracts, services, and products vary throughout the world, and it is your obligation alone to ensure that you fully comply with (and do not violate) any law, regulation or directive, relevant to you and your use of the Site and/or Services.

By using the Site and/or Services you warrant and represent that you confirm that such use complies with all laws, regulations, and directives relevant to the use of the Site and/or Services.

For the avoidance of doubt, the ability to access the Site and/or use the Services does not necessarily mean that your activities via the Site and/or your use of the Services are legal under the laws, regulations, and directives relevant to you.

For the avoidance of doubt, it is hereby clarified that we make no representations or warranties, expressed or implied, that your use of the Site and/or Services is lawful.

Without derogating from the above, we reserve the right, at our sole discretion, to deny access to the Site and/or Services to anyone as we deem fit.

Orders & Delivery

No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email.

Only once We have sent you an order confirmation email will there be a binding contract between Harmony and you.

Order confirmations shall contain the following information:

  • Confirmation of the Goods ordered including full details of the main characteristics of those Goods;
  • Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
  • Estimated delivery date(s) and time(s);

Order confirmations shall also be enclosed on paper with your Goods.

If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.

All Goods purchased by you will be delivered within 30 calendar days of Our order confirmation unless otherwise agreed.

The risk in the Goods shall remain with Us until they come into your physical possession.

Goods, Pricing and Availability

Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of Goods available from Us correspond to the actual Goods, We are not responsible for variations from such descriptions.

This does not exclude Our liability for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not different Goods altogether.

Please refer to Clause Return Policy” for incorrect Goods.
Where appropriate, you may be required to select the required model of the Goods that you are purchasing.
We neither represent nor warrant that Goods will be available.

Stock indications are not always provided on the Website Such indications may not take into account sales that have taken place during your visit to the Website.

All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.

All prices for delivery within the European countries (excluding outermost regions) are shown VAT included. For the rest of the countries (and EU outermost regions) prices are shown VAT excluded and customer is responsible for customs & duties taxes.

Return Policy

Honeytime aims to always provide high quality Goods that are fault free and undamaged. On occasion however, Goods may need to be returned. Returns are governed by these Terms and Conditions.

If you receive Goods which do not match those that you ordered, you should contact Us within 14 calendar days to arrange collection and return. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon Our receipt of the returned Goods.

Goods must be returned in their original condition with all packaging and documentation. Refunds will be issued within 14 days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

If Goods are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that the Goods have been damaged. To return the damaged Goods, please contact Us within 14 calendar days to arrange collection and return. We are fully responsible for paying shipment costs.

You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon Our receipt of the returned Goods. Refunds will be issued no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges.

We regret that additional costs such as express delivery and gift-wrapping cannot be refunded. If any Goods you have purchased have faults when they are delivered to you, you should contact Us within 14 calendar days to arrange collection and return. You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods. We are fully responsible for paying shipment costs.

Replacements will be issued upon Our receipt of the returned Goods. Refunds will be issued within 14 days and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

If any Goods you have purchased develop faults within 14 calendar days of delivery, you may be entitled to a replacement but not a refund. In order to arrange for such a replacement you should contact Us within the 14 calendar day period to arrange collection and return.

We will assess the Goods and alleged faults upon receipt and if We conclude (at Our sole discretion, acting reasonably and in good faith) determine that the fault is not a result of mistreatment by you (deliberate, negligent or otherwise), We will issue replacement Goods at no additional cost to you.

If any Goods develop faults beyond 14 calendar days from delivery but within their warranty period, you are entitled to a repair or replacement under the terms of this warranty.

Honeytime is not a party to such warranties and you must therefore contact the manufacturer of the Goods directly.

If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 calendar days after the Goods have been delivered to you. If the Goods are delivered to you in instalments, the 14 calendar day period begins on the day that you receive the final instalment.

If you change your mind about the goods within this period, please inform Us within 14 calendar days of receipt. Goods must be returned to Us within 14 calendar days of the day on which you inform Us that you wish to return the Goods.

You are responsible for paying return shipment costs if Goods are returned for this reason. Refunds will be issued within 14 days and in any event no later than 14 calendar days after you inform Us that you wish to cancel under this provision and will include standard delivery charges.

We regret that additional costs such as express delivery and gift-wrapping cannot be refunded. Honeytime may not be able to accept returns under the cooling off period of the following types of Goods and/or taking into account the following circumstances:

  • Goods made to your specifications or that have been personalised;
  • Goods which are liable to deteriorate or expire rapidly;
  • Goods which are sealed for health or hygiene reasons that have been unsealed after delivery;
  • Goods which are, after delivery, according to their nature, inseparably mixed with other items;
  • Any use or enjoyment that you may have already had out of the Goods beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would, for example, handle a display item in a shop).

Please note that opening packaging does not prevent you from returning Goods unless the Goods fall under sub-Clauses 15.7.3 and in any event does not include the opening of delivery packaging, only the packaging of the product itself.

  • Shipping and handling charges are not refundable. Please note that we are not liable for any item which is sent back to us, until the item is received by us.
  • For all products: Please send all returns and exchanges to the following address: Na dolinách 150/4, 147 00 Prague, Czech Republic

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